How to make a difficult client happy. Rules, techniques and techniques
How to make a difficult client happy. Rules, techniques and techniques
Book Description
Igor Zorin's new book is written for sellers, sales managers, heads of trading companies, all those who, by virtue of their professional rights and obligations, directly contact customers - buyers. The book describes in detail and classifies the most common types of difficult clients, as well as simply and clearly sets out the rules and techniques for working with them. The book is equally accessible and useful to both novice sellers and "experienced" managers. Reading the book, you will get full access to the arsenal of techniques and can "arm yourself" by taking from the proposed only what you deem necessary and sufficient. Something that you can understand and accept. Something that will be "on your hand", that you can really believe in. You will receive a time-tested and practical weapon that will help you cope not only with any Difficult Client of His Majesty, but also with yourself.
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