From client to fan. 501 ways to increase loyalty to your company
From client to fan. 501 ways to increase loyalty to your company
Book Description
501 an idea to improve the service from the creator of the Red-Carpet Learning Systems service school, a leading client consulting company. Among the author's clients are such companies as the University of Alaska, First Bank Richmond, PricewaterhouseCoopers (PwC) and many others. There is a direct link between the service and sales. Real sales begin after you have won a customer. After reading this book, you will learn about the ways: - to turn "potential customers" into customers, and real customers into enthusiastic adherents, — to achieve truly sincere service from your employees, - to turn the most ordinary moments of "touching" a client into unforgettable ones, - to achieve impeccable service and be able to adequately correct mistakes, - creates a five-star impression.
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