Conflict management. Diagnostics, analysis and conflict resolution
Conflict management. Diagnostics, analysis and conflict resolution
Book Description
Conflict analysis and management of conflict processes is becoming increasingly important for managers, as the potential for conflicts is constantly increasing. This is due, on the one hand, to the rapid pace of transformations in enterprises, and on the other hand, to globalization and the confrontation of different cultures associated with it. Gerhard Schwartz, a recognized expert in conflict management, describes the variety of initiatives for the rational management of conflicts. He explains in an understandable way how important conflicts are and how important it is to be able to recognize them. His typology of conflict resolution is very important: flight, destruction, submission, delegation, compromise and consensus. The sixth German edition, from which this reference work was translated, provides interesting additional information, primarily on conflict analysis. This is an exciting and inspiring reading, indispensable for successful conflict resolution in practice and containing many examples.
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