A complaint is a gift
A complaint is a gift
Book Description
The proposed book is a practical guide for organizations of any type working in all spheres of the economy and interacting with consumers on a weekly basis. The authors revised the previous edition and supplemented it with new ideas, recommendations and examples. Their reasoning is based on the concept of "complaint is a gift", which allows you to optimize and improve your business efficiently and without much cost. The book is intended for heads of organizations, managers, teachers and students, as well as anyone whose work is related to interaction with consumers, and those who are interested in this issue.
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